Castle Peak Hotel ★★★

The Hotel Rooms are pretty basic and include everything you need. Air conditioner and mini-fridge are old, but functional. The Stay Bed was comfortable and the room was quiet despite being on a busy road. Bathroom was ok and showers had hot water and good water pressure. Centrally located with a 7-Eleven and RCBC ATM down the street. There’s a cafe/restaurant downstairs and another convenient store next door selling fresh Filipino breads and pastries. The Service Staff were very nice and helpful. They will be sure to support you as needed. I can recommend this hotel for short-term stays if you’re passing through.

Rooms are outdated (furniture and design). Linens and towels could be cleaner (mine had stains).

Convenient place..Facilities

Traffic outside the hotel

The staff were nice and welcoming, also bed was comfortable!

The location, a bit far away from restaurants etc and the noice from traffic was a little bit disturbing. Also the rooms, especially bathrooms were a lil nasty and they need renovations.

i like the location coz its near in fastfood chains in ayala and sm is just nearby

i dont have an outside view i dont have a window in my room

Location

Room is not good dirty floor towel is need to replace there’s a cockroach around Guard so helpful and receptionist

It was clean and comfortable. Just what we needed to take a short break. My son enjoyed it and wants to go back right away.

I can hear noise from the outside - like people talking, maybe from the other room and in the hallway.

Location, staff is very friendly and accommodating

Just a heads up that some rooms do not have window and it feels very dark. I had to pay an upgrade to be able to have a room with window. Carpet of the room had stains.

This hotel is near to everything, supermarket, bank, restaurant, laundry and many more. It was absolute good because you can walk only. It was easy to find a taxi which is good because the hotels location is near on the highway, where you can see how traffic it is or not. The hotel have own bar where we can chill out and it was located in the rooftop which you can see the whole cebu at night. Likewise own small supermarket in the groundfloor where you can buy stuffs. People who work there , is very respectful, approachable, nice, enjoyable and willing to help if you encounter a problem within your stay at the hotel. About the price , it was worthed.

On the first day of our stay we are little dissappointed of our room they give us and we did not expect it ,to see like that because we been staying castle peak all the time. I cannot describe how the room looks like. All we can say, we don't like it and decide to uppgrade it and we change a room. The next room was very okey, we have no problem with the size. Our main problem is that it was smells bad everytime we go in in the room. We talk to the person who work there about it. We keep observing about 1 or 2 days , till we change a room again. We said that the bad odor maybe coming from the aircoon and they said it was from the drainage. They try to look on the AC which we said the bad odor coming from there. But they said ,it comes from the drainage and they try to spray it. As a guest we try to close the toillet door to see if there is an improvement but still smells bad. In the end we change a room again. The room we stay for how many weeks and it was fine , the aircoon works good. I just wish that they try to look what is the cause of the bad odor. It was not funny you pay a lot of money and you are not comfortable in your stay. I hope so that the cleaners there if they find something strange ,like the bad odor we encounter, they gonna report it and not let the room smells like that. It gives negative ambiance to the guest. The next thing is , it was so hot in the hallway , i don't think so if they have AC and the WIFI connection is not 100% good in the floor we stay. Sometimes it was good and sometimes was really bad. But if you go to the other floor ,wifi connection is really good. I hope so that they can installed an Aircoon or turn on the AC in the hallway so it was not so hot. It was december and it was full of guest all the time. Likewise in the elevator, if it is full of people ,then you can feel how hot it is. I know not hotel room is carpeted , i hope so that they can provide slipper in the room too.

The staff is ok, the rooms are big and it's a great location.

The food had no taste plus some of it was not cooked. I am a chef and was disappointed with the food at the hotel for both breakfast and dinner.

Everyone was accommodating

When booking the rates show one price but when you get to the counter they jack the price up and it unethical

all is well

none

Wifi

No window

Shower - not working properly

Good clean comfortable room. Very nice buffet breskfast.

The staff was nice, but did not go "the extra mile" to help. They performed tasks, but offered nothing beyond. Like suggestions to walk and explore area. Location of ATMs or grocery stores. City does not have tuk tuk, tricycle or moti-ped. Air conditioner and refrigerator goes off when card removed from holder when you leave room. Staff does not recommend any near restaurants beyond the hotel facility.

Location, clean, good value

I like the location. The room was clean and comfortable. The staff were accommodating. The food served were just right for the price.

Elevator walls need cleaning. It's dirty. Nobody from the concierge tried to offer help with our bags.

Very accessible to all

Nothing

Should be included in room rates

Incomplete amenities. NO coffee, no shampoo and bath soap lacking

Nice hotel with friendly staff. This is the third time that I have stayed there and am going back in December

Air conditioning unit was leaking and we reported it 3 times but the hotel staff didn't even come to look at it let alone fix the problem

Location

so many things like the lights, aircon, shower not working properly, some complaints were never addressed